Return & Refund Guidelines
We strive to deliver high-quality products and services. If your order doesn’t meet expectations due to damage or manufacturing issues, we're here to help—within the framework of your rights under the Australian Consumer Law (ACL).
Our policies do not affect any right that you have under the Australian Consumer Law (ACL). For any purchase that has a major failure, we offer a refund or replacement (subject to availability), or let you keep the product and compensate for any drop in the value. If there is only a minor failure, we offer a repair (or, in our discretion, a replacement of the item or part or refund for any drop in the value) within a reasonable time. Please contact our customer support team for any issue with any product from us.
Returns Eligibility
We accept return requests within 90 days of delivery. Please carefully inspect your items within 7 days of receipt and promptly notify us of any defects, damages, or issues by providing photos as evidence. Claims related to product quality or damage made after 7 days may not be accepted unless protected by statutory rights.
The 90-day return window allows you to request a return, exchange, or refund for eligible reasons within that timeframe. However, to ensure timely resolution, we require that product defects or damages be reported within 7 days of delivery.
Product Variations
Actual colours, textures, and finishes may differ slightly from what appears on screen. Please reach out prior to ordering if you're unsure. If your item is incorrect or damaged upon delivery, we will assist in arranging the appropriate resolution.
Our Return Process
If your return, refund, or exchange request is approved, you may be required to return the product in its original condition along with proof of purchase. If a manufacturing defect or fault is confirmed, we will cover the return shipping costs. For returns due to other reasons, the customer is responsible for return shipping fees.
Important: Return addresses are provided upon request. Please contact us before sending any item back. Returns without authorisation may be refused or not processed.
At times, we may not require the item to be returned. In such cases, we’ll let you know how to responsibly dispose of it.
What We Can’t Accept
- Returns due to change of mind or preference
- Damage caused by misuse or incorrect installation
- Items that have been modified or altered
- Products that are assembled, installed or used
Refunds & Processing
Refunds are made to the original payment method and may take 7 to 10 business days depending on your bank. To avoid delays, please do not initiate chargebacks before contacting us.
Order Changes or Cancellation
If you request to cancel your order after placing it due to personal reasons (such as no longer wanting the item, dissatisfaction with delivery time, etc.), a cancellation fee will apply:
- Before production begins: If the order is canceled before production, the customer will receive a full refund minus a 5% non-refundable credit card fee.
- Once in production: 25% cancellation fee
- After dispatch: 50% cancellation fee
-
After arrival in Australia: 80% cancellation fee
Important Note : The product will start production 48 hours after the order is placed
Cancellation fees include costs related to restocking and processing returned items.
Agreement
By placing an order on Plosia.com, you agree to the terms stated in this Cancellation & Return Policy. We reserve the right to update this policy at any time. Any changes will be published on our website or Help Center.
Contact Information
Website: www.plosia.com
Email: support@plosia.com
Address: Room 219, No. 5 Hecun Industrial 2nd Road, Panyu District, Guangzhou 511400, China
Phone: +86 137 5187 5306