Shipping Policy

At Plosia, we are committed to delivering your order with care, efficiency, and transparency. As most of our products are made to order, each item is crafted especially for you before being carefully packed and shipped across Australia.

Estimated Delivery Time

Estimated Delivery = Processing Time + Shipping Time

Your order is expected to arrive within 37–50 business days from the date of purchase. This includes the time required for production, processing, and shipping.

We’ll keep you updated via email throughout the process and provide tracking details once your order has been dispatched.

Note: Due to international shipping policies and recent tariff regulations, slight delays may occur. These are considered normal within reasonable limits.

Order Cut off Time：Orders placed before 5:00 PM AEST (Sydney time) will be processed on the same business day. Orders placed after this time will be processed on the next business day.

Processing Time

7–10 business days

Important Reminders:

  • Processing begins once payment is confirmed and your order is verified. A confirmation email will be sent.
  • Order changes (e.g. colour, size, product, address) can only be made before shipping begins. These changes may affect the processing timeline.
  • Processing may take longer during Chinese national holidays or your local holidays. We’ll notify you in advance of any expected delays.

Delivery Breakdown

Sea Freight: 24–30 Business Days
After the order ships, it takes approximately 24 to 30 business days to arrive at a major Australian port (e.g. Sydney, Melbourne, Brisbane). This includes export clearance, sea transit, and Australian customs clearance.
Note: Weather conditions, route changes, or customs inspections may occasionally cause delays.

Port to Warehouse Transfer: 3–5 Business Days
Once cleared by customs, your order will be transferred to our local distribution centre. In rare cases, additional time may be required due to inspections or port congestion.

Australian Local Delivery: 3–5 Business Days
After inspection at our warehouse, your order will be delivered via national courier services. Timeframes vary by region.

Total Estimated Delivery Time: 37–50 business days from the date of purchase

Important Reminder:

Please review our shipping policy carefully before placing your order, as most of our products are made-to-order furniture. The process includes production, international shipping, customs clearance, and final delivery.
You’ll receive tracking updates and notifications via email—please check your inbox regularly.
Thank you for your patience and support!

Delivery Method

We use trusted national courier services for all deliveries. Bulky or oversized items may require special handling and may affect timing. Tracking links will be sent via email once dispatched.

Please note: We are unable to deliver to PO Boxes or Parcel Lockers due to size limitations.

Delivery Details

Deliveries occur Monday to Friday during regular business hours (9:00 AM to 5:00 PM local time). If no one is available to receive the item, it may be left in a safe location or rescheduled for delivery.

Please ensure your shipping address is complete and accurate to avoid delays or additional fees.

Shipping Regions & Delivery Restrictions

We currently ship to all locations within Australia only.
Unfortunately, we do not deliver to P.O. Boxes, military addresses (APO/FPO), or remote islands and territories not serviced by major couriers.

Shipping Fees

Shipping fees apply to all products and are calculated at checkout based on the weight and dimensions of each product. There is currently no free shipping policy in place.

Duties & Taxes

All prices shown on our website are inclusive of all applicable taxes, duties, and any other mandatory charges. No additional duties or taxes are required upon delivery.

Customer Service

If you're unsure whether we deliver to your area, feel free to contact us via email at support@plosia.com or through our Contact Us page. We typically respond within 24 hours.

Your satisfaction is our top priority. We are committed to ensuring your furniture arrives in excellent condition and on time.
Shipping policy may be updated from time to time without prior notice. Please check this page regularly for the latest information.
Thank you for choosing Plosia.

Business Hours (AEST): Monday – Friday, 9:00 AM to 8:00 PM

Address: Room 219, No. 5 Hecun Industrial 2nd Road, Panyu District, Guangzhou 511400, China

Phone: +86 137 5187 5306