Reception Desk Bar Counter Office Counter Painted Finish Front Desk Minimalist Cashier Desk Clothing Store Bubble Tea Shop Beauty Salon
Estimated delivery: 37–50 business days after placing your order.
Return & Refund Guidelines
We strive to deliver high-quality products and services. If your order doesn’t meet expectations due to damage or manufacturing issues, we're here to help—within the framework of your rights under the Australian Consumer Law (ACL).
Our policies do not affect any right that you have under the Australian Consumer Law (ACL). For any purchase that has a major failure, we offer a refund or replacement (subject to availability), or let you keep the product and compensate for any drop in the value. If there is only a minor failure, we offer a repair (or, in our discretion, a replacement of the item or part or refund for any drop in the value) within a reasonable time. Please contact our customer support team for any issue with any product from us.
Returns Eligibility
We accept return requests within 90 days of delivery. Please carefully inspect your items within 7 days of receipt and promptly notify us of any defects, damages, or issues by providing photos as evidence. Claims related to product quality or damage made after 7 days may not be accepted unless protected by statutory rights.
The 90-day return window allows you to request a return, exchange, or refund for eligible reasons within that timeframe. However, to ensure timely resolution, we require that product defects or damages be reported within 7 days of delivery.
Product Variations
Actual colours, textures, and finishes may differ slightly from what appears on screen. Please reach out prior to ordering if you're unsure. If your item is incorrect or damaged upon delivery, we will assist in arranging the appropriate resolution.
Our Return Process
If your return, refund, or exchange request is approved, you may be required to return the product in its original condition along with proof of purchase. If a manufacturing defect or fault is confirmed, we will cover the return shipping costs. For returns due to other reasons, the customer is responsible for return shipping fees.
Important: Return addresses are provided upon request. Please contact us before sending any item back. Returns without authorisation may be refused or not processed.
At times, we may not require the item to be returned. In such cases, we’ll let you know how to responsibly dispose of it.
What We Can’t Accept
- Returns due to change of mind or preference
- Damage caused by misuse or incorrect installation
- Items that have been modified or altered
- Products that are assembled, installed or used
Refunds & Processing
Refunds are made to the original payment method and may take 7 to 10 business days depending on your bank. To avoid delays, please do not initiate chargebacks before contacting us.
Order Changes or Cancellation
If you request to cancel your order after placing it due to personal reasons (such as no longer wanting the item, dissatisfaction with delivery time, etc.), a cancellation fee will apply:
- Before production begins: If the order is canceled before production, the customer will receive a full refund minus a 5% non-refundable credit card fee.
- Once in production: 25% cancellation fee
- After dispatch: 50% cancellation fee
-
After arrival in Australia: 80% cancellation fee
Important Note : The product will start production 48 hours after the order is placed
Cancellation fees include costs related to restocking and processing returned items.
Agreement
By placing an order on Plosia.com, you agree to the terms stated in this Cancellation & Return Policy. We reserve the right to update this policy at any time. Any changes will be published on our website or Help Center.
Contact Information
Website: www.plosia.com
Email: support@plosia.com
Address: Room 219, No. 5 Hecun Industrial 2nd Road, Panyu District, Guangzhou 511400, China
Phone: +86 137 5187 5306
Shipping Policy
At Plosia, we are committed to delivering your order with care, efficiency, and transparency. As most of our products are made to order, each item is crafted especially for you before being carefully packed and shipped across Australia.
Estimated Delivery Time
Estimated Delivery = Processing Time + Shipping Time
Your order is expected to arrive within 37–50 business days from the date of purchase. This includes the time required for production, processing, and shipping.
We’ll keep you updated via email throughout the process and provide tracking details once your order has been dispatched.
Note: Due to international shipping policies and recent tariff regulations, slight delays may occur. These are considered normal within reasonable limits.
Order Cut off Time：Orders placed before 5:00 PM AEST (Sydney time) will be processed on the same business day. Orders placed after this time will be processed on the next business day.
Processing Time
7–10 business days
Important Reminders:
- Processing begins once payment is confirmed and your order is verified. A confirmation email will be sent.
- Order changes (e.g. colour, size, product, address) can only be made before shipping begins. These changes may affect the processing timeline.
- Processing may take longer during Chinese national holidays or your local holidays. We’ll notify you in advance of any expected delays.
Delivery Breakdown
Sea Freight: 24–30 Business Days
After the order ships, it takes approximately 24 to 30 business days to arrive at a major Australian port (e.g. Sydney, Melbourne, Brisbane). This includes export clearance, sea transit, and Australian customs clearance.
Note: Weather conditions, route changes, or customs inspections may occasionally cause delays.
Port to Warehouse Transfer: 3–5 Business Days
Once cleared by customs, your order will be transferred to our local distribution centre. In rare cases, additional time may be required due to inspections or port congestion.
Australian Local Delivery: 3–5 Business Days
After inspection at our warehouse, your order will be delivered via national courier services. Timeframes vary by region.
Total Estimated Delivery Time: 37–50 business days from the date of purchase
Important Reminder:
Please review our shipping policy carefully before placing your order, as most of our products are made-to-order furniture. The process includes production, international shipping, customs clearance, and final delivery.
You’ll receive tracking updates and notifications via email—please check your inbox regularly.
Thank you for your patience and support!
Delivery Method
We use trusted national courier services for all deliveries. Bulky or oversized items may require special handling and may affect timing. Tracking links will be sent via email once dispatched.
Please note: We are unable to deliver to PO Boxes or Parcel Lockers due to size limitations.
Delivery Details
Deliveries occur Monday to Friday during regular business hours (9:00 AM to 5:00 PM local time). If no one is available to receive the item, it may be left in a safe location or rescheduled for delivery.
Please ensure your shipping address is complete and accurate to avoid delays or additional fees.
Shipping Regions & Delivery Restrictions
We currently ship to all locations within Australia only.
Unfortunately, we do not deliver to P.O. Boxes, military addresses (APO/FPO), or remote islands and territories not serviced by major couriers.
Shipping Fees
Shipping fees apply to all products and are calculated at checkout based on the weight and dimensions of each product. There is currently no free shipping policy in place.
Duties & Taxes
All prices shown on our website are inclusive of all applicable taxes, duties, and any other mandatory charges. No additional duties or taxes are required upon delivery.
Customer Service
If you're unsure whether we deliver to your area, feel free to contact us via email at support@plosia.com or through our Contact Us page. We typically respond within 24 hours.Your satisfaction is our top priority. We are committed to ensuring your furniture arrives in excellent condition and on time.
Shipping policy may be updated from time to time without prior notice. Please check this page regularly for the latest information.
Thank you for choosing Plosia.
Business Hours (AEST): Monday – Friday, 9:00 AM to 8:00 PM
Address: Room 219, No. 5 Hecun Industrial 2nd Road, Panyu District, Guangzhou 511400, China
Phone: +86 137 5187 5306
